Monday, January 17, 2011

Rejoice Rejoice Rejoice

When I said that I wouldn't write another post until I knew something, I didn't know it would take so long. This may be a very long entry to work with me. So many things have happened in the past few weeks.
At the beginning of November, I received a call from my insurance company. I was told there was some error and I wasn't covered for bariatric surgery after all. I was at work. The lady then went on to tell me that there wasn't any reason to appeal and pretty much, that was it. I was devastated. I called my mom and told her, barely able to not cry. I did that all the way home. The moment I say my parents, the floodgates opened and I couldn't catch my breath for crying so hard. Needless to say, they were worried. I couldn't eat, my head hurt. I was a mess.
A week later I finally told the few other people that knew about my experience, still hurt from the rejection. They encouraged me to appeal it anyway. I decided to wait until the new year, no sense in a second rejection during the holidays.
To add insult to injury, a few days before New Years I received notification from my insurance company that all the expenses from the Cleveland Clinic were ineligible and I had to pay everything. My sadness became anger. It was a slap in the face. Who has an extra few thousand laying around their house?
One of the first days in January I e-mailed our benefits coordinator about the bills. She looked into for me and for that I'll be forever grateful. My insurance company said there was a "wording error" in our policy that automatically made my request rejected. They were going to change it and I am now eligible for the surgery and all other related expenses at our highest tier. The woman who originally called me to say that I wasn't eligible, called to say I was covered. This time she was so sweet and nice. Last time she was very matter-of-fact about the whole process. She even called the Cleveland Clinic personally with all the information so I didn't have to wait to schedule my surgery. At the end of the call, she said "if there is anything you need, please call me." I wanted to slap her but oh well. It all turned out in the end. My surgery date is Feb. 3 and I'm so excited I can't hardly stand it. I'm so glad that I didn't go with my first impulse which was to call and curse her out! So I will be blogging more and more. I'm so ready for this.

1 comment:

  1. Thanks for sharing...What a brave soul!Keep writing- we're holding good thoughts for you from here in the rockies. Good Luck!